Automotive Technician Accreditation

Rental and Leasing: About ATA

You can now prove your competence with ATA

With the increasing complexity and sophistication of vehicles and a shortage of skilled individuals, there has never been a greater need for competent Customer Service Advisors.

Properly trained Customer Service Advisors are highly skilled professionals.   “Technical Customer Service Advisor – Rental & Leasing ATA” has been developed to enable them to attain recognition within the industry and to be easily identified by the customer.

ATA is a voluntary assessment programme. ATA “Tech.Customer Service Advisor – Rental & Leasing ” has the backing of the key  organisations in this sub-sector and, of course, The BVRLA. 

ATA-registered Tech. Customer Service Advisors sign and are bound by a special Code of Conduct. They are issued with a photo identity card and a certificate, as well as being included on a public register. There is a dedicated website and point-of-sale material is also made available to them once they are accredited.

Technical Customer Service Advisors (Rental & Leasing):

A universal standard of Competence

To achieve accreditation, Tech.Customer Service Advisors must pass a series of practical assessments and an online knowledge test at an ATA Approved Assessment Centre.
For Customer Service Advisors in Rental & Leasing, there is currently one ATA route available:
• Tech.Customer Service Advisor (Level 3)

The accreditation consists of a one-day practical assessment workshop including the following:

Two role-play modules
An In-tray exercise
A professional discussion
A written exercise
An on-line test

Candidates will be assessed against prescribed competences during each module and, if successful, will receive accreditation valid for 5 years. 

Cost

The cost of the assessment varies between assessment centres and candidates are, therefore, advised to contact their local centre for confirmation of the charges to be incurred. This fee includes registration, on-line testing and issuing of the photo identity card.

Customer Service Advisors:

Pre-requisites
 
In order to be eligible to take the ATA assessment, a Customer Service Advisor should ideally have a minimum level of industry experience in an appropriate role

-  Customer Service Advisor  
    - 3 months
-  Tech.Customer Service Advisor     
    - 2 years or hold a relevant nationally recognised qualification at the  level 3 (or equivalent CSA qualification) and have a minimum of one year post qualification industry experience in an appropriate role.